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Customer Success Manager (m/f/d)

Festanstellung, Vollzeit · Berlin

Über uns
Die Spryker Systems GmbH ist eine schnell wachsende Technologie-Company, die führenden Herstellern, Marken und Händlern aller Industrien eine flexible Commerce Lösung entlang aller Kunden-touchpoints bietet. Vom Onlineshop über Mobile, Voice, Chatbots, Blockchain oder IoT Anwendungsfällen. Unsere modern ausgestatteten Büros befinden sich in den digitalen deutschen Metropolen Berlin und Hamburg.
Das internationale Spryker-Team arbeitet ständig mit neuen, spannenden Kunden, Technologien, innovativen Ansätzen und ist auf der Suche nach talentierten Mitarbeitern, die mit uns die digitale Commerce Welt revolutionieren wollen.
Deine Herausforderungen
  • You build up, run and continuously improve the Spryker product experience for our customers by consulting 
  • Instead of a sales quota, you focus on customer lifetime value: client satisfaction, retention and referenceability are very import targets of your role
  • You build up a good relationship to our customers, as well as a network within Spryker to facilitate and support the needs of your clients
  • You understand our product, keep up with its evolution and know what part our service plays in the business of our customers
  • You leverage your proactive, consultative skills to stay in regular contact with our customers and to suggest enhancement to their business 
  • You report back important findings and needs of our customers to provide new insights and improve our product technically and feature-wise
  • Day-to-day support is part of other roles in our company, but you should be aware of the issues our customers have and be ready to accelerate them from within
  • You manage multiple priorities simultaneously for different customers independently
Dein Profil
  • You have gained 2+ years of experience in Customer Success Management, Account Management, Consulting, Service or Project Management
  • You have deep domain knowledge and are aware of industry specific tools, process and business models. Ideally you took part in running an ecommerce business before
  • Working experience with tools like Jira, Slack, CRM software
  • Experiences in managing developers and clients and a deep understanding of business impact and billing
  • You are highly empathic and communicative with a strong personality, are very friendly, analytical, process driven and used to multitasking
  • This role requires mostly inhouse, virtual communication to clients but you’re up to some travel to customer sites every now and then
  • Fluent English and very good German skills in writing, reading and conversation
Das bieten wir – 5 Gründe Teil des Spryker Teams zu werden
  • Expert team: Profit from a communicative, inspiring environment and a highly experienced international team
  • State-of-the-art technology: Work on the latest business models, technologies and tools
  • Skill development: Get challenged and develop your professional skills by taking over responsibilities from day one!
  • Constant innovation: You will get varied, interesting projects every day where you can use your creativity
  • Amazing workplace: We work in very comfortable modern offices, located in the center of Berlin and offer fresh fruits, snacks and diverse drinks everyday
Are you thrilled? Please send us your application, stating your earliest starting date and salary expectation.

Deine Bewerbung

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